Quality Policy and Objectives
To provide competitive products and services conforming to customer needs and expectations first time, on time, every time. Consistent with the group purpose, KBE shall constantly strive to improve the quality of life of the communities it serves through excellence in all facets of its activities. We are committed to creating value by continually improving our systems and processes through innovation, involving all our employees. This policy shall form the basis of establishing and reviewing the quality objectives and shall be communicated across the organization. The policy will be reviewed to align with business direction and to comply with all the requirements of the Quality Management Standard.
To enhance the company's ability to consistently meet our customer's needs, by improving organizational and team effectiveness.
CUSTOMER DRIVEN QUALITY
Quality is judged by the customer. The quality process must lead to services that contribute value and lead to customer delight.
QUALITY PRODUCT AND SERVICES
Our quality process shall lead to products and services that contribute value, aim at zero defect and lead to customer delight.
CUSTOMER COMPLAINTS REDUCTION
We meet customer expectations by:
Understanding the needs of the customers.
Anticipating and working towards the future needs of customers.
Constantly impoving and preventing errors from occurring.
Attracting, training and retaining qualified staff.
CONTINUOUS IMPROVEMENT AND LEARNING
Improvement and learning are regular part of daily work so that each employee seeks to eliminate problems at the source and identifies opportunities for improvement.
We strive for conformance of products to standards.
Deliverables are made as per production plan.
Quality is our priority. We work as per the requirements and specification from our valuable clients. Our group of experienced professionals conducts rigorous quality checks at every stage production and also after the final product is made the entire consignment is checked and timely dispatched. We can carry out visual checks on the quality of components, raw materials and accessories at the beginning of production. The final random inspection is performed when the products are 100% completed, packed and ready for shipment. Our inspectors will go to the factories, warehouses, ports, or loading places to check products' information, quantity, packaging etc. We offer inspection and QC service according to the client's requirements. We provide all-around visual checks on the quality of components, materials, semi-finished products and finished products in the early stages of production, Should any defects found, our inspector will identify the causes and recommend corrective measures for quality improvement during the production stages. We are committed to business ethics and strive towards providing value based services, to always ensure customer's delight.
Our stringent adherence to Quality has been the primary reason for fuelling our remarkable growth. We are KBE, have a separate Quality Assurance Management Team, looking in to the quality control aspects. Periodical quality audits, ensure that quality is an ongoing and continuous process. Our commitment to KBE quality allows us to pass on the benefits of quicker turn around times, better and more efficient customer service and measurable reduction in costs, to our clients. Quality is our forte.