Quality Policy and Objectives
To provide competitive products and services conforming to customer needs and expectations first time, on time, every time.
To enhance the company's ability to consistently meet our customer's needs, by improving organizational and team effectiveness.
Quality is judged by the customer. The quality process must lead to services that contribute value, aim at zero-defect levels, and lead to the highest levels of customer satisfaction.
CUSTOMER COMPLAINTS REDUCTION
We meet customer expectations by:
1- Understanding the needs of our customers.
2- Anticipating and working towards the future needs of our customers.
3- Constantly improving our processes to prevent errors from occurring.
4- Attracting, training and retaining qualified staff.
CONTINUOUS IMPROVEMENT AND LEARNING
Improvement and learning are regular part of daily work so that each employee seeks to eliminate problems at the source and identifies opportunities for improvement.
We strive for conformance of products to standards.
Deliverables are made as per production plan.
Quality is both our forte and our priority. We work as per the requirements and specifications of our valuable clients. Our group of experienced professionals conducts rigorous quality checks at every stage of production.
We carry out visual checks on the quality of components, raw materials and accessories at the beginning of production. We offer inspection and QC service according to the client's requirements. We also provide all-around visual checks on the quality of components, materials, semi-finished products and finished products in the early stages of production. Should any defects be found, our inspector will identify the causes and recommend corrective measures for quality improvement during the production stages.
After the final product is manufactured, the entire consignment is checked and dispatched in a timely manner.
The final random inspection is performed when the products are 100% complete, packed and ready for shipment. Our inspectors visit the factories, warehouses, ports, or loading places to check products' information, quantity and packaging.
Our stringent adherence to Quality has been the primary fuel for our remarkable growth. We have a separate Quality Assurance Management Team that undertakes periodical quality audits, ensuring that quality is an ongoing and continuous process. Our commitment to KBE quality allows us to pass on the benefits of quicker turnaround times, better and more efficient customer service, and measurable reduction in costs to our clients.